Refund policy

Processing, Shipping & Returns

We want you to love your Hipchik purchase! Please reach out if you have questions—we’re always happy to help.

Processing & Shipping

We’re a small business, and many of our items are made to order. We do our best to ship most orders within one week. Please allow an additional two weeks for shoes. Embroidered and hand-painted items may take up to four weeks to complete, depending on the work involved.

If you need an item by a specific date, please contact us through email or website chat before ordering so we can confirm whether we can meet your deadline.

Rush Orders & Overnight Shipping

Rush and overnight orders must be placed before 10 a.m. the day before you need them. Please confirm with us before ordering so we can make sure your item is available and we can meet your deadline.

Shoes, embroidered items, and hand-painted items require additional processing time. If you need them sooner, please contact us before ordering. We may be able to accommodate a rush order with prior confirmation.

For urgent or rush-order requests only, please call us at 914-273-4600 to confirm availability and timing. If texting is easier, contact us through website chat and ask for a number to text.

Please wait for our confirmation before placing your order. We’ll do our best to accommodate your request!

Returns & Exchanges

Eligible full-price items may be returned for store credit or exchanged within 7 days of delivery.

All returns require prior approval. Items must be unused, unworn, and in their original condition, with tags attached and original packaging included. Returns without approval will not be accepted.

Sale & Clearance Items

Sale and clearance items are final sale. If you need a different size, we’re happy to consider an exchange if we have it available. Please contact us for approval before sending anything back.

Custom & Personalized Items

We pour our hearts into every custom piece, crafted just for you! All custom work and personalized items, including custom embroidery and hand-painted designs, are final sale and cannot be returned or exchanged.

Shopping With Us for the First Time?

We understand that ordering online can feel a little uncertain! We’re happy to help with sizing, colors, or choosing the right item.

If you’re hesitant about placing your first order, please email us before purchasing. We’re happy to answer your questions and discuss whether an exception is possible. Any exception must be confirmed by us in writing before you order.

We want you to feel comfortable shopping with us!

Return Shipping

Customers are responsible for return shipping costs. You may ship an approved return using your own carrier and provide tracking, or request a return label from us. If we provide a label, the shipping cost will be deducted from your store credit.

Please pack items securely in their original packaging, including protective wrapping, to prevent damage during transit.

Once your return is received and inspected, we will issue your store credit or process your exchange. If an exception was approved in writing before purchase, we will process your credit according to that agreement.

Damaged, Defective, or Incorrect Items

Please contact us promptly if your order arrives damaged, defective, or incorrect so we can make it right.

Got Questions? We’re Here to Help!

Please email us at info@hipchik.com, call 914-273-4600, or contact us through website chat.

Thank you so much for your patience and for supporting our small business!