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Refund policy

Returns & Exchanges

Full-price home items may be returned for a refund within 7 days of receiving your order. Items must be unused and in original condition. Once approved, please send the item back to receive your refund.

Any approved return sent back after 7 days will be issued as store credit only. Please send tracking information once your return is shipped so we can note it is in transit.

The following items are eligible for exchange or store credit only:

  • Clothing

  • Blazers

  • Shoes

  • Bags

  • Hand Embroidery Items

  • Custom Orders

We do not offer refunds on these categories due to the nature of the products, sizing, and customization. Customers are responsible for return shipping costs.

 

ALWAYS ASK! We can make certain exceptions!

Final Sale Items

The following items are final sale and not eligible for return or exchange unless approved prior:

  • Items discounted 20% or more

  • Anything marked “Sale” or “Final Sale”

  • Custom orders

  • Hand-painted bags

  • Custom hand embroidery

  • Hats & jewelry

  • Clearance & sample sale items

Please email us with any questions before purchasing, as policies are strictly enforced.

How to Return a Full-Price Item for a Refund

Ready to send something back? It's easy!

  1. Get Your Return Number: Email us at info@hipchik.com within 7 days of receiving your item to request a Return Number. This number is essential for a smooth process! Return within 5 days or item will. ot be accepted
  2. Ship It Back: Send your item to us within 7 days of its receipt date. Our address is: Hipchik Home, 495  Main St Suite 208, Armonk, New York, US 10504.
    • Pro Tip: Please write your Return Number clearly on the outside of the box!
  3. Original Condition is Key: The item must be in its original condition, with no physical damages or alterations.
  4. Pack It Safely: Please use bubble wrap, packing peanuts, or tissue to protect your item during transit.
  5. If you need us to create a return label, we could send you one and deduct the amount from the refund .
  6. Acrylic products returned will have a 20% restocking fee.

Once we receive your return, we'll process your refund to your original payment method within 5-7 business days.

A Friendly Heads-Up: Returns sent without a valid Return Number or prior authorization can't be accepted and will be shipped back to you at your expense. So, please get that Return Number first!

About Our Unique Custom Orders

We pour our hearts into every custom piece, crafted just for you! These special orders can take up to 4 weeks to complete, depending on the intricate work involved. This includes all embroidery and hand-painted items. We can't guarantee a specific shipping date, but we promise they're worth the wait!

Did We Make a Mistake? (Incorrect or Defective Item)

Oh no! If you received the wrong item or something arrived defective, we are truly sorry. Please email info@hipchik.com within 7 days of receipt. Use "ONLINE ORDER: INCORRECT ITEM" or "DEFECTIVE ITEM" as your subject, and include a brief description and a picture. We'll get back to you with clear instructions to set things right.

Got Questions? We're Here to Help!

We're always happy to assist! The best way to reach us is by emailing info@hipchik.com. Our dedicated customer service team is available Monday through Friday, from 11 am to 5 pm EST. Thanks so much for your patience!